Privacy Policy

PRO HOME MATCH

Last updated: 2-09-2026

1. Introduction

Pro Home Match (“we,” “us,” or “our”) operates a platform designed to help homeowners connect with local home service providers. This Privacy Policy explains how we collect, use, and share information when you use our website, tools, and services (collectively, the “Platform”).

By using Pro Home Match, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

You may provide information when you:

interact with our AI chat or voice assistant

submit a contact or inquiry form

communicate with us directly

This information may include:

name

email address

phone number

city and state

details about a home service request or inquiry

b. Automatically Collected Information

When you use the Platform, we may automatically collect:

IP address

browser type and device information

pages visited and interactions

cookies and similar tracking technologies

This information is used for analytics, performance, and security.

3. How We Use Information

We use collected information to:

guide homeowners to appropriate local services

respond to inquiries and communications

share relevant information with an approved service provider

operate, improve, and secure the Platform

comply with legal obligations

4. Sharing of Information

Pro Home Match does not sell user information.

We may share information:

with one approved service provider to fulfill a homeowner’s service request

with service providers strictly for the purpose of responding to an inquiry

with service providers and vendors who assist in operating the Platform

when required by law or legal process

Information shared with service providers is limited to what is reasonably necessary to respond to the request.

5. Service Providers and Third Parties

Service providers listed on Pro Home Match are independent businesses. Pro Home Match does not control how service providers use information once it is shared, and their use of information is governed by their own privacy practices.

We may also use third-party tools for analytics, hosting, and communications. These providers are permitted to use information only as necessary to provide their services to us.

6. AI-Assisted Interactions

Pro Home Match uses automated tools, including AI-assisted chat and voice interactions, to help guide users through the Platform.

Information shared during these interactions may be stored and reviewed for quality, accuracy, and improvement of the Platform.

7. Cookies and Analytics

We use cookies and similar technologies to:

understand how users interact with the Platform

improve performance and usability

maintain security

You may disable cookies through your browser settings, though some features may not function properly.

8. Data Security

We take reasonable measures to protect information collected through the Platform. However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Choices

You may:

choose not to provide certain information

contact us to request access, correction, or deletion of your information, subject to legal requirements

Requests may be submitted through our Contact page.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us through our Contact page.